to start: the problem.
Sometimes you open a word document and goes on a strange sight, that does not correspond exactly to the impression given that you already use. Format icons disappear, among other things.
Cause: Outlook is to blame! If you notice, this happens only when you open an attachment from Outook.
Permanent Solution: In Word, go to Tools> Options> General and off the mark in "allow starting in Reading Layout"
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